Warranty

AZURA COOKWARE

25-Year Limited Commercial Warranty

Last updated: August 31, 2026

At AZURA Cookware, we believe in the quality, craftsmanship and durability of our products.

We are proud to stand behind our products for the long term.

That's why selected AZURA Cookware products are backed by a 25-Year Limited Commercial Warranty against qualifying manufacturing and material defects.

This commercial warranty is an additional benefit and does not replace, exclude or restrict any statutory consumer rights.

1. Products Covered

Unless otherwise stated on the applicable product page:

Cookware

25-Year Limited Commercial Warranty

Knives

25-Year Limited Commercial Warranty

Cutting Boards

25-Year Limited Commercial Warranty

Other Products & Accessories

1-Year Limited Commercial Warranty

The commercial warranty period begins on the date the product is delivered to the original purchaser.

2. What Is Covered

The 25-Year Limited Commercial Warranty covers qualifying manufacturing and material defects that materially affect the product's intended functionality when used under normal household conditions and in accordance with AZURA Cookware's care instructions.

Potentially covered defects may include:

  • Structural failure caused by manufacturing;

  • Material defects;

  • Manufacturing defects in construction or assembly;

  • Components failing because of a manufacturing defect;

  • Other defects originating from the manufacturing process that materially affect intended functionality.

All warranty claims are subject to reasonable assessment.

3. What Is Not Covered

This commercial warranty does not cover normal wear and tear or damage caused by improper use, care or handling.

Examples include:

  • Normal scratches;

  • Surface marks;

  • Normal staining;

  • Normal discoloration;

  • Normal changes in appearance;

  • Accidental damage;

  • Dropping or impact damage;

  • Misuse;

  • Abuse;

  • Neglect;

  • Improper cleaning;

  • Improper storage;

  • Failure to follow care instructions;

  • Unauthorized repairs;

  • Unauthorized modifications;

  • Damage caused by unsuitable use.

4. Cookware-Specific Exclusions

For cookware, the warranty does not generally cover damage caused by:

  • Excessive overheating;

  • Prolonged heating of an empty pan;

  • Extreme temperature changes;

  • Thermal shock;

  • Improper cooking practices;

  • Improper cleaning;

  • Use of unsuitable utensils where such use causes damage;

  • Normal cosmetic deterioration.

Changes in appearance that occur through normal cooking and cleaning do not automatically constitute manufacturing defects.

5. Knife-Specific Exclusions

The warranty does not cover:

  • Normal blade dulling;

  • Normal sharpening;

  • Chips caused by impact;

  • Broken tips caused by misuse;

  • Bending caused by excessive force;

  • Prying or twisting;

  • Cutting unsuitable materials;

  • Using the knife as a tool;

  • Improper sharpening;

  • Accidental damage.

Normal wear of a cutting edge is expected during the lifetime of a kitchen knife.

6. Cutting Board-Specific Exclusions

For natural-material cutting boards, normal changes in appearance are expected over time.

The warranty does not generally cover:

  • Normal knife marks;

  • Surface scratches;

  • Natural changes in colour;

  • Changes in grain or texture;

  • Normal wear;

  • Prolonged soaking;

  • Improper drying;

  • Improper cleaning;

  • Dishwasher use where not permitted;

  • Excessive moisture exposure;

  • Improper storage.

Natural variation and ageing do not automatically constitute manufacturing defects.

7. Commercial or Professional Use

Unless a product is expressly marketed by AZURA Cookware as suitable for commercial use, this commercial warranty applies to normal household use.

Use in restaurants, catering businesses, professional kitchens or other commercial environments is excluded from this commercial warranty unless expressly stated otherwise.

This provision does not limit statutory consumer rights where applicable.

8. Warranty Claims

To make a warranty claim, contact AZURA Cookware at:

info@azuracookware.com

Please provide:

  • Order number or proof of purchase;

  • Product name;

  • Purchase date;

  • Description of the issue;

  • Clear photographs;

  • Video evidence where reasonably necessary;

  • Information regarding product use and care.

AZURA Cookware may request additional information reasonably necessary to assess the claim.

9. Warranty Assessment

Submitting a claim does not automatically mean that the claim is approved.

AZURA Cookware may reasonably assess whether:

  • The product falls within the applicable warranty period;

  • The product was purchased from AZURA Cookware or an authorised seller;

  • The issue is consistent with a manufacturing or material defect;

  • The issue falls within one of the exclusions;

  • The product was used and maintained appropriately.

Where reasonably necessary, AZURA Cookware may request that a product be returned for inspection.

10. Remedies

Where AZURA Cookware determines that a claim is valid under this commercial warranty, AZURA Cookware may, subject to applicable law:

  • Repair the product;

  • Replace the product;

  • Replace the affected component; or

  • Provide another appropriate remedy.

If the original product is unavailable, AZURA Cookware may provide a comparable replacement.

The remedy selected will depend on the nature of the defect, product availability and applicable law.

11. Replacement Products

A replacement does not automatically restart the original 25-year commercial warranty period unless required by applicable law or expressly confirmed by AZURA Cookware.

12. No Automatic Cash Refund

A commercial warranty claim does not automatically result in a cash refund.

Where appropriate, AZURA Cookware may first repair or replace the affected product.

This does not limit statutory rights to a refund, price reduction, rejection or another remedy where those rights apply.

13. Proof of Purchase

The commercial warranty applies to products purchased directly from AZURA Cookware or an authorised AZURA Cookware seller.

AZURA Cookware may request reasonable proof of purchase.

The commercial warranty is provided to the original purchaser and is not automatically transferable unless AZURA Cookware agrees otherwise.

14. Statutory Rights

This commercial warranty is additional to your statutory consumer rights.

Nothing in this warranty excludes or limits rights that cannot legally be excluded or limited.

If statutory law provides a remedy or protection beyond this commercial warranty, the statutory rights remain applicable.

15. Our Commitment

We created AZURA Cookware products to be used, enjoyed and relied upon for years to come.

Our 25-year warranty reflects our confidence in the quality and durability of our products.

We stand behind what we make.

Contact

AZURA Cookware
Email: info@azuracookware.com