Refund Policy
Last updated: September 3, 2026
At Veinz, we stand behind our products and want you to feel confident in your purchase. We offer a 90-day money-back guarantee. If you are not completely satisfied with your purchase, you may request a refund, subject to the return conditions outlined below.
Guarantee Period
You have 90 days from the date of your order to request a refund, regardless of which product or size you purchased.
To be eligible for a refund, the product must meet the return conditions outlined below.
Return Conditions
We accept returns for unopened, unused, and sealed products only within the 90-day guarantee window.
Opened or used products are not eligible for return or refund, including products from both initial purchases and subscription renewal orders.
For subscription customers, please skip, delay, or cancel upcoming shipments through your customer portal before the next renewal charge if you no longer wish to receive the product.
How to Request a Refund
Step 1: Contact Us First
Email us at Contact Veinz within your 90-day guarantee window. Please include your Order Number and a brief note explaining that you would like to request a return.
Do not send your return before contacting us and receiving return instructions.
Step 2: Ship Your Items Back
Once your return request has been approved, we will provide the appropriate return instructions.
Products must be returned unopened, unused, and in their original sealed packaging. Please include your order number with your return so we can identify and process it correctly.
Return shipping costs are the responsibility of the customer and are non-refundable. We strongly recommend using a tracked shipping service. Returns sent without tracking are shipped at the customer's risk, and refunds cannot be issued for packages that we do not receive.
Step 3: Receive Your Refund
Once we receive and inspect your return, we will process your eligible refund within 10 business days to your original payment method.
Please allow an additional 3–5 business days for your bank or payment provider to post the refund to your account.
Shipping Costs
Original shipping costs paid at the time of purchase are not refundable.
Your refund will cover the eligible product purchase price only, excluding shipping charges.
Return shipping costs are also the responsibility of the customer and are non-refundable.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please do not return the product.
Instead, contact us at Contact Veinz and provide your Order Number along with clear photos showing the issue.
Depending on the circumstances, we will provide a free replacement or a full refund, and you will not be responsible for return shipping.
This applies regardless of whether the order was a first purchase or a subscription renewal.
Order Cancellations
You may cancel your order for a full refund within 24 hours of placing the order, provided that the order has not yet shipped.
To request a cancellation, email Contact Veinz with your Order Number as soon as possible.
Once an order has shipped, it cannot be cancelled and must instead follow the return policy outlined above.
Subscription Cancellations
You can manage or cancel your subscription through our subscription management page:
We recommend cancelling, skipping, or modifying your subscription before your next scheduled renewal date to prevent the next subscription charge and shipment.
If you require assistance managing your subscription, contact Contact Veinz.
Exchanges
We do not accept exchanges.
If you received a damaged, defective, or incorrect product, please contact our support team and we will assist you with an appropriate replacement or refund.
Restocking Fee
We do not charge a restocking fee on eligible returns.
Orders Lost In Transit
If your order has not been received within 21 days of the shipment date, please contact us at Contact Veinz.
After reviewing the shipment and tracking information, we may offer a 100% refund or a free reshipment for orders determined to be lost in transit.
Wrong Item Received
If you receive an item different from what you ordered, please contact Contact Veinz with your Order Number and photos of the item received.
We will provide a 100% refund or a free replacement/reshipment at no additional cost to you.
Refund Abuse Policy
Veinz reserves the right to decline refund requests where there is documented evidence of abuse of our refund policy, including repeated or excessive refund activity, fraudulent payment methods, fraudulent claims, or refund requests made in bad faith.
This policy does not affect legitimate, good-faith refund requests that meet the requirements of our 90-day guarantee.
Contact Support
If you have any questions about returns, refunds, cancellations, or your order, our customer support team is happy to help.
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Email: Contact Veinz
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Phone: [Phone number — to be confirmed]
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Response Time: We typically respond within 12 business hours
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Business Address: [Business address — to be confirmed]
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Subscription Management: Contact Veinz
Please do not send returns to our business address unless specifically instructed to do so by our support team.